I Can't Log In! Help!

If you’ve put your username and password in to the form on the LOGIN page, but are still having trouble, there are several things to look out for:

  1. Be sure that you are using the correct uppercase and lowercase for your login information.
  2. Be careful not to add extra spaces accidentally, especially if you’re copying and pasting your login information from somewhere.
  3. If you have more than one account, check that you aren’t mixing up the usernames and passwords.
  4. Check with your network administrator or tech support to see if there’s a firewall set up by your school that blocks the use of outside sites. If there is, you may want to log in from a different computer, outside of school. If you’re unable to log in because you’ve forgotten your username or password, read about how to reset those below. If you’re still unable to log in, please contact our support team.

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